Onexbat Privacy Policy — Your Data, Our Responsibility

1 Scope and applicability

Welcome to Onexbat. This Privacy Policy ("Policy") applies to the Onexbat platform, mobile app, and all associated services. By using our website or app, you are considered to have accepted the terms of this Privacy Policy.

Onexbat believes that personal privacy is a fundamental right. We are committed to handling your information with the utmost care. This policy is written in plain language so every user understands exactly what happens with their data.

This Privacy Policy was last updated in January 2026. If any changes are made in the future, you will be notified via your registered email and in-app notifications.

2 What Information We Collect

Onexbat collects certain information to provide its services and improve your experience. Full details are outlined below.

2.1 Information Collected at Registration

• Full name (as per national ID).
• Date of birth (for age verification).
• Mobile number and email address.
• Residential address.
• Your preferred payment method details.

2.2 KYC Verification Timeframe

• Copy of National ID (NID) or passport.
• Recent utility bill or bank statement.
• Selfie or photo (if required).

2.3 Automatically collected during use

• IP address and device information.
• Browser type and operating system.
• Login times and session information.
• Betting and gaming history.
• Transaction history and payment information.
• Cookies and location data (subject to permission).

3 How Your Information Is Used

Onexbat uses collected data only for specific, defined purposes. No information is used for anything beyond what is necessary.

3.1 Service Provision

• Creating and managing your account.
• Maintaining betting and gaming services.
• Processing deposits and withdrawals.
• Awarding bonuses and promotions.
• Providing customer service and support.

3.2 Security & Legal Compliance

• Detecting fraud, money laundering, and illegal activity.
• Verifying age and ensuring the protection of minors.
• Fulfilling lawful requests from legal authorities.
• Detecting and preventing multiple accounts.

3.3 Service improvement

• Analyzing and improving platform performance.
• Personalizing your experience based on your preferences.
• Planning new games and features.

4 Who your data is shared with

Onexbat shares information only in very limited circumstances and exclusively with trusted parties. Full transparency is maintained in every case.

4.1 Who We May Share Information With

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket to process transactions.
• KYC Partner: Trusted third-party verification services to confirm identity.
• Cybersecurity Provider: For fraud detection and prevention.
• Legal Authority: In cases of a valid court order or government directive.

4.2 Who We Never Share Your Data With

• Advertisers or marketing companies.
• Other betting or gaming platforms.
• Data brokers or data resellers.
• Social media platforms.

5 Cookies & Tracking Technologies

Onexbat uses cookies on its website and app. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand how the platform is being used (without any personally identifiable information).

5.2 Cookie controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain website features to stop working.

6 Data Protection Measures

Onexbat follows the highest industry standards to protect your data. Our security infrastructure operates across multiple layers.

6.1 Technical Safeguards

• All stored data is protected with 256-bit AES encryption.
• All network communications are encrypted via HTTPS/TLS protocol.
• Two-factor authentication (2FA) is available for account login.
• Automated suspicious activity detection system.
• Regular security audits and penetration testing.

6.2 Organizational Safeguards

• Only authorized personnel are permitted to access user data.
• Every staff member has signed a confidentiality agreement.
• Regular security training is provided.
• In the event of a data breach, users will be notified within 72 hours.

7 Data Retention Period

Onexbat does not retain any data longer than necessary. Retention periods vary depending on the type of information.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Right to Privacy

Onexbat respects every user's right to privacy. You have the following rights.

9 Protection of minors

Onexbat is strictly for individuals aged 18 and above. We do not knowingly collect data from minors.

If a minor registers by mistake and it comes to our attention, the account will be closed immediately and all collected data will be deleted. If you believe your child is using Onexbat, please contact us at support@onexbat.im.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our privacy team is always ready to help.

10.1 Contact Channels

• Email: support@onexbat.im
• Live Chat: Click the chat icon in the bottom-right corner of the website or app.
• Time: 7 days a week, 24 hours a day.

10.2 Complaints process

After a complaint is received:

• Acknowledgement will be sent within 48 hours.
• A full response will be provided within 30 days.
• If a complex matter requires more time, you will be informed in advance.