Onexbat FAQ — all your questions answered here

Opening an account at Onexbat is quick and easy. registration page Enter your full name, mobile number, date of birth, and password. An OTP will be sent to your mobile number — use it to verify your account. The whole process takes just 3–5 minutes, and your welcome bonus will be credited immediately.

You must be at least 18 years old to join Onexbat. This is part of our responsible gaming policy. Providing your correct date of birth during registration is mandatory — accounts found to have inaccurate information during verification may be suspended.

Each person may only register one Onexbat account. Creating multiple accounts violates our terms and may result in account suspension. If you're having trouble with your account, please contact support.

Yes, certain details can be updated. You can change your email address and residential address from Profile Settings. To update your name or date of birth, complete KYC verification first and then contact support. Changing your mobile number requires OTP verification on the existing number.

You can close your account at any time. Simply contact support via live chat or email. Just make sure your account balance is zero before proceeding. Responsible Gaming A self-exclusion option is also available in line with our responsible gaming policy.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Set a new password after verifying the OTP. The entire process takes just 2–3 minutes.

Your account will unlock automatically after 30 minutes. Alternatively, use the password reset option for instant access. If the problem persists, reach out via live chat and support will assist you promptly.

Wait 60 seconds first and check your network connection. If it still hasn't arrived, click the "Resend" button. Network delays can sometimes take 2–3 minutes. If you suspect a SIM block or number issue, contact Live Chat support directly.

Go to Account Settings, then enable two-step verification under the "Security" section. After that, every time you log in from a new device, an OTP will be sent to your mobile. We strongly recommend keeping this enabled — it protects your account from unauthorized access.

Onexbat supports all major mobile banking methods in Bangladesh:

• BKash
• Nagad
• Rocket
• Upay
• Net Banking & Cards
• Cryptocurrency (selected methods)

All methods credit your balance instantly or within a few minutes.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000. The maximum withdrawal limit depends on your account level and verification status. Completing KYC verification increases your limits.

Withdrawals are typically processed within 15 minutes to 24 hours of your request. Mobile banking transfers are usually the fastest. Bank transfers may take 1–3 business days. During peak periods, processing times may be slightly longer.

Wait 5–10 minutes and refresh the page. If the balance still hasn't appeared, contact live chat with your transaction ID and a screenshot. Our payments team will resolve the issue promptly. No successful payment is ever lost.

No, the name on your payment method must match the name on your Onexbat account. Third-party payments are not accepted, as this is part of our security and anti-money laundering policy. If you have any issues, please contact support.

After registering, your welcome bonus will be credited automatically when you make your first deposit. The bonus amount may vary based on current promotions. For full details and terms, Promotions page View.

To withdraw bonus funds, you must meet a wagering requirement — typically 5–10 times the bonus amount. You can track your current progress in the Bonus section of your account.

Free bets and free spins are awarded through various promotions — welcome bonuses, loyalty rewards, special events, and more. Promotions page Check regularly and keep notifications turned on.

Log in to your account and copy your personal referral link from the "Refer a Friend" section. When a friend registers through your link and makes their first deposit, you'll receive a bonus. The more referrals, the bigger the reward.

Live betting lets you place bets on a match as it's happening, with odds updating in real time. At Onexbat, live betting is available across cricket, football, tennis, and 20+ other sports. Sports Betting page Get started from there.

Once a bet is confirmed, it generally cannot be cancelled. However, you can use the Cash Out feature to lock in a return before the match ends. Cash Out is not available on all bets — it depends on the type of bet and match.

On Onexbat you'll find:

• Sports Betting (cricket, football, kabaddi, tennis)
• Live Casino (Baccarat, Blackjack, Roulette)
• Slots (500+ titles)
• Jackpot Games
• Virtual Sports
• E-Sports Betting

On the Games page View all games.

The minimum bet starts at ৳10, so you can get started with small stakes. Maximum bet limits vary by event and account level. VIP members are eligible for higher betting limits.

Onexbat App download page or App Page Download directly from there. You'll find an APK file for Android and an App Store link for iOS. If it's not available on Google Play, download it directly from our site.

To install the APK on Android, you need to enable "Install from unknown sources". Go to Settings → Security → Unknown Sources and turn it on. Then try installing the APK again. If the issue persists, delete the existing APK and download a fresh copy.

Yes, the app gives you access to everything on the website — betting, casino, deposits, and withdrawals. You'll also enjoy push notifications, faster loading, and exclusive app-only offers. App users get special perks.

When a new update is available, you'll get an automatic notification as soon as you open the app. Tap the notification or visit the download page Download the latest version from there. You can update without uninstalling the previous version.

KYC (Know Your Customer) is an identity verification process that secures your account, prevents fraud, and increases your withdrawal limits. You can play without completing KYC, but verification is required for larger withdrawal amounts.

You'll need to provide one of the following documents for KYC verification:

• National ID Card (NID) — front and back photo
• Passport — photo of the data page
• Driving License

A selfie photo may also be required. All images must be clear and legible.

KYC verification is typically completed within 24–72 hours. Clear and accurate documents help speed up the process. Once verified, you'll receive a confirmation via email or SMS. If you run into any issues, contact support.

There are several ways to reach Onexbat Support:

• Live Chat: Fastest option — click the chat button at the bottom of the site
• Email: support@onexbat.im
• Telegram: Message us on our official channels

Support is available in Bangla 24 hours a day, 7 days a week.

For any complaint, reach out via Live Chat first. For urgent matters, write to support@onexbat.im with full details. We take all complaints seriously and aim to resolve them within 48 hours.

Yes, Onexbat offers full support in Bangla. Our support team is specially equipped to assist Bangladeshi users — feel free to write to us in Bangla at any time and we'll get back to you right away.